LiveVox to Discuss Future of Call Center IT at ACA Spring Forum

Industry leaders to talk about technology trends and roadblocks toward IT optimization

2011-03-30

SAN FRANCISCO, CA, March 30, 2011 (Press-News.org) LiveVox Inc., the leading provider of cloud contact center solutions, today announced that Chief Marketing Officer John McNamara will discuss the future of information technology in the call center this week at the American Collection Association Spring Forum 2011. John will join a panel of industry experts in a session titled "How Much IT Do You Need: A Candid Discussion about the Future of Call Center IT."

The session will explore how industry leaders assess IT departments, key performance indicators, and the alignment between technology and business goals such as growth and client retention. The panel will discuss lessons learned, leading trends and common roadblocks of the optimized IT department.

WHO: John McNamara, Chief Marketing Officer, LiveVox & Co-Founder, Fidelis Recovery Solutions, an Atlanta-area receivables management firm. Previously he served as COO for Asset Management Outsourcing; SVP of First Data Corp/ACB Business Services, and SVP of Operations at Nationwide Credit Corp

WHAT: "How Much IT Do You Need: A Candid Discussion about the Future of Call Center IT"

WHEN: 3 p.m., Wednesday, March 23

WHERE: ACA Spring Forum 2011, Paradise Valley Resort, Scottsdale, AZ

Last month, LiveVox released the whitepaper "The Cost Efficiency of Cloud," which examines how MPLS is changing the economics of contact center technology. The paper can be downloaded at http://www.livevox.com/resource-center/white-papers.

About John McNamara

John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners.

John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of First Data Corp.-ACB; SVP of Operations at Nationwide Credit Corp; and VP of Operations at United Recovery Systems.

John is a frequent speaker, panelist, consultant and author addressing key issues and trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership.

John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.

About LiveVox

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco. For more information, visit http://www.livevox.com

ELSE PRESS RELEASES FROM THIS DATE:

New Book Release: Learning How to Hear the Voice of God

2011-03-30

Most people either matured or new believers can be discouraged when it comes to hearing the voice of God directly. Most believers want to know how to hear the voice of god and where to find God. Into the Silence breaks it down into understandable terms that will draw the reader into a new dimension in their relationship with the creator of the world. According to the spokesperson of Experience Church.tv, "Into the Silence is the perfect book for every believer and seeker that is trying to discerning the voice of god. Most people find it difficult to distinguish God's ...

Critically Acclaimed Filmmaking Bible, Rebel without a Deal, Now Available on iTunes

2011-03-30

The complete filmmaking book, Rebel without a Deal (ISBN 978-1-45633-483-3, PovertyWorks Publishing, 2010), can now be purchased through iTunes' iBooks app. This makes the filmmaking book easily accessible to Apple's iPhone, iPad, and iPod Touch users. "More and more filmmakers are using iBooks as their source for reading," said Vincent Rocca, author of Rebel without a Deal. "Crews can not lug around heavy books on set, it is only natural that a filmmaking book such as Rebel without a Deal, that will greatly assist anyone in film production, be quickly accessible on ...

Norbar Engineers Announces Successful Apprentice Event

2011-03-30

Norbar Torque Tools held a lively and instructive Engineering Open Evening on Wednesday 16th March at its head office and factory in Banbury, Oxfordshire. This annual event regularly attracts school students interested in becoming engineering apprentices, together with accompanying adults including parents and teachers. With over 80 participants, this year broke all attendance records, demonstrating the attraction of engineering apprenticeship as a path to a rewarding career and the growing interest in the resurgent UK manufacturing sector. Norbar is the world's leading ...

Veritas Evangelical Seminary Names Calvary Chapel Old Bridge in NJ As Extension Teaching Site

2011-03-30

Biblical illiteracy abounds all throughout the world today. In order to combat this illiteracy, people must be educated and firmly rooted in their faith in Jesus and in the inerrancy and infallibility of Scriptures. Veritas Evangelical Seminary places a high priority on the Bible and on having a personal relationship with Jesus Christ. Calvary Chapel Old Bridge is joining forces with Veritas to educate Christians in the New Jersey area. CCOB will now be an extension-teaching site for Veritas! The Seminary and the Church welcome any Christians who desire a graduate school ...

First ever Hinduism Summit to Create Awareness about Hinduism and Hindu Issues in Canada

2011-03-30

The first ever Hinduism Summit (Hindu Dharmajagruti Sabha) in Canada will be held at the Vishnu Mandir of Greater Toronto on Saturday, 9th April 2011 (on the occasion of Vasantiya Surya Shashthi as per the Hindu calendar). This unique event will commence with Vedic recitations, lighting of an auspicious oil lamp and blowing of a conch in the tradition of Hinduism. The Hinduism Summit will be organized by the Forum for Hindu Awakening (FHA), a non-profit, tax-exempt organization. Hinduism is often misunderstood due to misconceptions, such as 'Hindus worship many gods', ...

Intelligent Community Forum visits Surado Corporate Center

2011-03-30

Surado Solutions, the developer of sensible On-premise and Cloud SaaS CRM solutions for more than a decade announced that the Intelligent Community Forum will visit Surado Corporate Center this week to see firsthand the efforts to build a high-tech and bio tech incubator. The ICF visit to Surado Corporate Center is part of a larger visit to the City of Riverside where many efforts in high tech innovation are in play. On January 19, 2011, The Intelligent Community Forum named its 2011 Top Seven Intelligent Communities of the Year which included the City of Riverside. ...

The Creators of New Movies and New DVD Releases Mega Site FilmCrave.com Bring You the Ultimate Video Game Social Network MeltedJoystick

2011-03-30

Bursting onto the social networking, DVD, new movies, and movie trailers scene in late 2007, FilmCrave.com brought a breath of fresh air to the new movies and movie information genre. Utilizing innovative features such as instant movie search and the dragging and dropping of movie list placement, FilmCrave.com has defined the list-creation process. Now, 500,000 visitors later, they launch MeltedJoystick (www.meltedjoystick.com), a video game social network featuring new video games, game trailers and games coming soon. MeltedJoystick allows members to create top video ...

Kendall Capital Sponsors 5K Diaper Run to Benefit "Two Worlds As One"

2011-03-30

Clark Kendall, President of Kendall Capital, http://www.kendallcapital.com, recently swapped his office paperwork for a cause that highlights the benefits of a different type of paper -- disposable diapers. The financial investment services firm sponsored the 5K Diaper Run to raise funds for "Two Worlds As One," an organization helping to provide diapers to orphans in Uganda. The 5K Diaper Run attracted runners and walkers from throughout the metro area and raised more than $6,400 for the group. Several runners, including Kendall, donned diapers to demonstrate their ...

WBA Announces Official 2011 Press Conference and Season Tryout Camp

2011-03-30

The World Basketball Association [WBA], former home to Atlanta Hawks' Josh Powell and LA Clippers' Jamario Moon, will host its official 2011 WBA Season Press Conference on Friday, April 8th, at 1:30 pm, at Fox Sports Grill in Atlantic Station for media and fans. The well respected exposure league will also hold the 8th Annual WBA Professional Tryout Camp on Friday, April 15th and Saturday, April 16th in preparation for the upcoming season. Professional team tryouts will be held at Rhodes Jordon Park at 100 East Crogan Street in Lawrenceville, GA, from 8 am to 3 pm both ...

Finalists Named for NHDF 5th Annual National Security Innovation Competition

2011-03-30

The National Homeland Defense Foundation (NHDF) today announced the ten finalists for the Fifth Annual National Security Innovation Competition to be held at the United States Air Force Academy on April 29. "The purpose of the competition is to stimulate college undergraduate and graduate student interest to address national security problem solving by exposing their university-sponsored projects to a broad audience including industry, academic, and government organizations involved in aerospace, defense, security, and first responder activities," said Don Addy, President ...

Team of Prof. Woo Young Jang Department of Orthopedic Surgery, KU Anam Hospital wins the Best Paper Award from the Korean Musculoskeletal Tumor Society

LiveVox to Discuss Future of Call Center IT at ACA Spring Forum

ELSE PRESS RELEASES FROM THIS DATE:

LAST 30 PRESS RELEASES: