Agent Productivity Platform Provider Knowlagent Receives ATA Technovation Award

Knowlagent 8.5 Recognized for Product Innovation in the Teleservices Industry

2011-04-07

ALPHARETTA, GA, April 07, 2011 (Press-News.org) Knowlagent, a leading agent productivity solution for the world's 10 million call center agents, announced today that the company has received the American Teleservices Association (ATA) Technovation Award for its Knowlagent 8.5 product. Knowlagent was presented with the award at the ATA 2011 Convention & Expo in Phoenix, Ariz.

ATA recognized Knowlagent for its innovative call center technology product in the teleservices industry. Knowlagent 8.5 integrates with any call center system to deploy secondary shrinkage activities, such as coaching, training and social learning, during idle time. By aggregating agents' collective idle time and delivering prioritized and personalized to-do lists for agents to complete during this downtime, Knowlagent 8.5 creates active wait time.

"In 2011, we are focusing our efforts on helping call centers create active wait time to reduce shrinkage, and we appreciate ATA for acknowledging our patented technology, which enables companies to deliver personal service to customers more efficiently and effectively than ever before," said Matt McConnell, president and CEO of Knowlagent.

Knowlagent is one of four organizations to receive this year's ATA Technovation Award. This award recognizes product and service innovation and cultivates a focus on new product development in the teleservices industry. Founded in 1983, ATA represents more than 4,000 contact centers that account for more than 1.8 million professionals worldwide.

"ATA members are constantly working to raise the bar and the level of service for consumers around the world," comments Phil Grudzinski, ATA Board Chair. "We are especially proud of our member company, Knowlagent, whose dedication and commitment have led to the development of a platform offering cutting-edge call center technology that changes the way companies conduct business."

For more information on Knowlagent and its award-winning technology, visit http://www.knowlagent.com.

About Knowlagent
Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent's solutions are on-demand, easy to use and require no capital expenditures. Over 300,000 agents and managers around the world use Knowlagent's solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

About ATA
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. http://www.ataconnect.org

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