CRN Names Interactive Intelligence a "Need to Know Vendor"

Interactive Intelligence recognized by channel experts among the top 25 unified communications and VoIP vendors

2011-04-09

DUBAI, UAE, April 09, 2011 (Press-News.org) Computer Reseller News, an online provider of educational resources for the channel, has named global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), a "Need to Know Vendor."

CRN's "Need to Know Vendor" list is composed of the top 25 unified communications and VoIP vendors that editors say the channel should know about.

"Releasing its first 'all-in-one' communications software suite back in 1997, Interactive Intelligence is no rookie when it comes to offering a complete UC solution," said CRN editor, Chad Berndtson. "The company's UC suite, which is offered by more than 300 resellers worldwide, includes everything from contact center automation and enterprise IP telephony functionality, to business process automation."

The list of the top 25 "Need to Know Vendors" is based on the vendors' demonstration of long-established UC practices and wide range of UC and IP-PBX products sold through a comprehensive indirect channel, according to CRN editors.

Interactive Intelligence offers a tiered partner program designed to best recognize a reseller's investment in sales, service infrastructure, and technical support. Through its channel program, Interactive Intelligence has certified more than 2,500 individuals serving more than 4,000 customers in 90 countries.

"We designed our unified all-in-one IP communications software suite to give resellers a competitive advantage by offering their customers a more cost-effective, easier to manage system," said David Paulding, Regional Sales Director for UK, Middle East and Africa at Interactive Intelligence. "In addition, our suite's flexible customization options enable resellers to design a solution that best meets their customers' unique needs."

Read the complete CRN "2011 Need To Know: UC & VoIP Vendors" article here: http://www.crn.com/slide-shows/networking/229218964/2011-need-to-know-uc-voip-vendors.htm.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine's 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine's 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders' quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: shaheen.haque@inin.com

Media Contacts:
Colin Saldanha
PROCRE8
+97150 6400762
colin@procre8.biz

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CRN Names Interactive Intelligence a "Need to Know Vendor"

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