Gold Star Mortgage Launches Specialized Telephone Access and Response Team (START) Initiative

Specialized Telephone Access and Response Team (START) launched to facilitate Gold Star's branch growth initiative on a national level.

2011-05-29

ANN ARBOR, MI, May 29, 2011 (Press-News.org) Ann Arbor, Michigan - In a progressive move in response to the latest mortgage industry trends, Gold Star Mortgage is pleased to announce the launch of its Specialized Telephone Access and Response Team (START). The START program is designed to facilitate Gold Star's branch growth initiative on a national level.

"In most corporate cultures, just having an employee understand that their performance can impact others is a worthy goal," said Laura Soderberg, Gold Star's Chief Compliance Officer.

"Our employees not only understand how an office synergy is vital to our overall success, but they also constantly learn how and why their performance, work ethic and personal contributions impact their coworkers and their company. Employees constantly and willingly move between departments to meet demands," she added.

START will serve as the point of contact for new Gold Star branches so they can grow their own business network. Built on a core model of customer service and dedicated professionals that are committed to expediting the loan process from all angles, START will be a crucial piece of Gold Star's continued growth.

Gold Star CEO Daniel Milstein agreed with Soderberg. "This is part of Gold Star's basic culture and built into our foundation. While there are always growing pains, as a company, we are entrenched in the day-to-day demands of our industry. We gain victories in every closing, every new accreditation and license, and every accolade. Everyone at Gold Star earns these victories, every single day. To have our employees recognize this is an invaluable and incredibly rare characteristic," he remarked. "Everyone understands how their actions impact our success."

ABOUT GOLD STAR MORTGAGE

Gold Star is a first-rate, full service, cutting-edge national mortgage firm that has originated billions of dollars throughout its history. Its 350 employees across 25 nationwide branch offices serve tens of thousands of clients in over 20 states. The company has been recognized for two consecutive years as one of the 500 fastest growing companies in America by Inc. Magazine, and by the Detroit Free Press as a Top Workplace for the second year in a row.

For open commentary, industry perspectives, or updates about the latest mortgage trends, call 1-800-201-LOAN (5626), visit Gold Star Financial on the web at www.goldstarfinancial.com, or join Gold Star on Facebook or Twitter.

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