NEW YORK, NY, June 09, 2011 (Press-News.org) Back by popular demand: The 2nd Social Media for Customer Management - Online Summit! Attend the web's premier and free Social CRM event to learn from industry tried and tested knowledge, from speakers on the frontline of pioneering social media for customer management. This 100 percent FREE 100 percent online event runs from July 18, to August 10, 2011. Be sure to register now for free, and prepare your organization's strategy for more effective engagements with the modern social customer.
CMIQ's 2nd installment of Social Media for Customer Management Online Summit will help your organization evaluate and improve its current social media strategy. Attend the entire event, or view individual sessions on demand, in the comfort of your own home or office! Learn about only the latest industry benchmarks, monitoring tools, key metrics and internal processes.
Learn from Social CRM experts and arm your organization with innovative Social CRM tools and strategies. Don't miss out on this FREE opportunity to ask questions and learn from speakers working at leading brands, including: Verizon, Cisco, Wells Fargo, Kodak, Whole Foods Market, Time Warner Cable, and more!
16 Individual Sessions Include Topics Investigating: * Managing Social Media as a Customer Service Channel * Measuring Up: Turning Voice and Verbatim into Value * Creating Content to Humanize Your B2B Social CRM * Social Commerce: Leveraging Social CRM for Direct Revenue * Reputation Management: Identifying Social Media Problems Before They Become a Crisis * The Devil's Advocate: Is Social CRM the Be All End All?
Be sure to secure your spot in the only online Social CRM event dedicated to benchmarked, big picture improvement to prepare your customer management team to capitalize on the ever-increasing opportunities in the social world.
Register Here for FREE: http://bit.ly/kikDb9
About Customer Management IQ
A division of IQPC, Customer Management IQ online community enables you to find from your peers proven methods, solutions and best practices that solves your specific call center, customer management and social media challenges when you need them solved. Our editorial staff and array of expert, battle-tested contributors develop a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners.
Annual events include: Customer Experience Summit, Call Center Week, Debt Collections Management Summit, Customer Self-Service Summit, Customer Complaints Management Summit, Social Media for Customer Management Summit and more.
CMIQ Presents: 2nd Social Media for Customer Management Summit 2011! Free Online Event!
CMIQ brings the 2nd Social Media for Customer Management Summit 2011. This event will arm you with the expert's edge in social CRM implementation and tools to make measurable and immediate improvements to your social customer management strategy.
2011-06-09
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[Press-News.org] CMIQ Presents: 2nd Social Media for Customer Management Summit 2011! Free Online Event!CMIQ brings the 2nd Social Media for Customer Management Summit 2011. This event will arm you with the expert's edge in social CRM implementation and tools to make measurable and immediate improvements to your social customer management strategy.