OTRS Opens Free Registration to Live Webinar on ITIL Processes and Best Practices

Attendees learn to improve service quality; enhance efficiency and customer satisfaction

2010-09-17

CUPERTINO, CA, September 17, 2010 (Press-News.org) OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced free registration to its first-ever live webinar. During the one-hour event, businesses will learn how their support, sales, billing, internal IT, and helpdesk teams can react quickly and efficiently to inbound customer inquiries. Webinar guests will receive an exclusive demonstration of the only ITIL-compatible IT service management solution.

Winner of InfoWorld's 2010 Bossie Award for Best Open Source Networking Software, OTRS incorporates the ITIL service management specifications in a powerful, ready-made toolkit to enhance IT management systems with industry-standard processes, including problem, incident, and configuration management.

"Our webinar is open to anyone looking to improve their IT service management," said Paul Salazar, GM of OTRS USA. "In just 60 minutes, attendees will learn how to implement an advanced system that will improve service quality, enhance efficiency, and achieve higher customer satisfaction at a dramatically lower cost."

The webinar to showcase the new OTRS ITSM will take place on September 23, 2010 at 8 am PST (11 am Eastern). Please register in advance at http://www.otrs.com/en/company/events/webinar-itil-processes-and-best-practices-with-otrs/

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/.

All product and company names herein may be trademarks of their registered owners.
OTRS Company info: enjoy@otrs.com, (408) 725-7501
Media info: otrs@terpin.com, (408) 740-5630

ELSE PRESS RELEASES FROM THIS DATE:

Serious Grouse Hunting Book Reveals Ruffed Grouse Hunting Tips Just In Time For Grouse Season

2010-09-17

"Serious Grouse Hunting: Book 1" is about one thing: Improving your ruffed grouse hunting. New tips on finding habitat and parsing the habitat you do find, walking-up grouse (with and without a dog), getting grouse to flush, the best ways to get a shot, gun and shell choices, modern gear pros and cons, and much more. Serious Grouse Hunting takes a 70-year old conversation about grouse hunting and brings it into the 21st Century. All bird hunters will enjoy this book, and those who aren't yet Serious about grouse hunting will be after reading it! Readers will: Improve ...

Los Angeles County Notices of Default Up 33%; Default Research Blames Unemployment, Economy

2010-09-17

Los Angeles County Notices of Default rose sharply in August to their highest level since September 2009. The numbers - a leading indicator of the health of the Los Angeles housing market - show that 5,323 homeowners were placed on notice by their lenders that their mortgage payments were late. Notices of Default, issued when mortgage payments are at least 30 days late, is the first step taken by lenders to notify mortgagors that additional collection steps, including foreclosure filings, will be taken unless immediate steps are taken to bring a mortgage current. Serdar ...

Lipo Xpress Announces Most Advanced Body Shaping and Fat Loss Results

2010-09-17

Proven from years of medical body contouring experience using the best non-surgical technologies COMBINED with physician-guided quick weight loss secrets allow you to painlessly drop 10 pounds of fat and several pants sizes in just weeks. Choosing Lipo Xpress instead of cosmetic surgery for tummy tucks, ridding cellulite, and love handles is the best weight loss decision available today. Fast, painless, and effective for removing stubborn fat that diets and exercise don't seem to affect, Lipo Xpress offers a treatment that works with the body's natural system to rid ...

Aprons, Etc Revolutionizes the Modern Apron for Business & Industry

2010-09-17

Aprons, Etc., a twenty-five year veteran of the ad specialties industry, today announces the NO-TIE Apron, a revolutionary new apron for retail, business and industrial use. The all-new NO-TIE Apron features a patented design that improves both the fit and function of aprons in virtually any environment. Utilizing Velcro closures in place of old-fashioned ties, the new design is safer and more comfortable to wear than traditional aprons. Aprons, Etc. President, Jeff Hoffman, said, "By redesigning the apron, we're actually reinventing the way aprons are worn and expanding ...

SBS Group Launches New Website Redesign

2010-09-17

SBS Group, a business solutions technology provider, today announces the launch of its redesigned website, http://www.sbsgroupusa.com. The new design allows for easier navigation, provides enhanced functionality, and encourages visitors to explore how SBS Group works with companies in various industries through video testimonials, an industry blog, and interactive case studies. The site is one of the first in its industry to provide content tailored to the user in both a role and industry scenario. The website serves as a valuable tool for companies who want to understand ...

Menchie's Opens First International Store in Canada

2010-09-17

With nearly 50 stores in the United States, Menchie's, the ultimate customizable frozen yogurt experience, today announced it has opened its first international store in Canada. The new Menchie's store is located in the Rutherford Marketplace at 9360 Bathurst Street in Vaughan, Ontario. A grand opening celebration has been planned for Saturday, September 25, 2010, and will include free frozen yogurt from 11 a.m. to 4 p.m., a DJ, free face painting, gift bag giveaways, and much more. Local entrepreneur Sheryl Bielas is excited to bring this family friendly business ...

Best-Selling Authors Join Families With Faith To Discuss The Sensitive Subject Of Godly Submission

2010-09-17

Families With Faith, the Blog Talk Radio show of http://www.FamiliesWithFaith.org, airs "When submission isn't Easy" on Saturday September 18, at 6pm. Together, the ladies will tackle this week's 'Real-talk' discussion, "Being submissive to the to the order of God when the Head is out of order" and this week's Hot Topics, "Finding time for God when our schedule overflows". Author, Minister and Host, Letetia Mullenix is joined by Angela Claiborne, co-founder of Greater Evangelistic Ministries, as they offer encouragement, hope, insight and biblical instruction to families ...

Manage your data correctly... or lose your customers! A report by W8Data.

2010-09-17

Towards the end of 2009, a survey (carried out by Callcredit Information Group Marketing Solutions) revealed that 88% of UK consumers would change their attitude towards a company if they were mailed using incorrect data. We have long championed the importance of 'getting it right' when addressing consumers with offers and this fresh survey certainly supports that view. In addition there are, of course, the environmental issues to consider with poorly addressed communications. Other key findings from the survey include: * 40% would never respond to any marketing ...

All Seasons Homecare Expands Team in San Jose to Offer Increased Senior Care Services

2010-09-17

All Seasons Homecare, a provider of in-home senior caregivers, is pleased to announce the addition of Terri Glenn as Director of Client Services in San Jose. Terri takes on this role with the goal of helping All Seasons expand its senior care services so that more elderly are able to maintain an independent lifestyle from their own home. All Seasons Homecare provides compassionate, high-quality live-in caregivers to families in Contra Costa County, Santa Clara Counties, and the Tri-Valley area of southern Alameda County (Dublin, Livermore, and Pleasanton). The health ...

Entrepreneurship Drives Demand for Neighborhood Business Centers

2010-09-17

As economic conditions and high unemployment rates continue to fuel the number of start-ups in America, the trend has allowed PostNet to capture increased market share in the fragmented category of design, print, copy and shipping service providers. With more than 350 franchises in the United States and 350 more in other countries, PostNet successfully seized an opportunity in the economic downturn to carve a niche as the nation's first, and currently only, Neighborhood Business Center. "Our 'Cheers-like' culture, where each franchise owner and their employees actually ...

OTRS Opens Free Registration to Live Webinar on ITIL Processes and Best Practices

ELSE PRESS RELEASES FROM THIS DATE:

LAST 30 PRESS RELEASES: