Improving Patient Satisfaction, Enhancing Safety and Quality with HTT's Newest Teamwork Training Program -- TeamSTEPPS PLUS!

FAYETTEVILLE, GA, August 18, 2010 (Press-News.org) Hospital executives recognize that patient satisfaction and patient safety are paramount to success, especially as patients increase their skills as consumers of healthcare and as hospitals compete for patients. However, if hospital leaders are unable to improve patient satisfaction and patient safety, patients will vote with their feet and seek out hospitals that meet their needs and deliver safe, quality care. Combined teamwork and patient engagement training addresses these important satisfaction parameters as well as patient safety through proven tools that focus on staff-patient communication and service behaviors that convey human connection. When teamwork and engagement improves, leadership finds satisfaction scores for both patients and staff increase and patient safety is impacted through reduced rates for:
- Hospital-acquired infection
- In-patient mortality
- Re-admission
- Medical errors

Moreover, improved human connection and engagement correlates with improved clinical outcomes, adherence to medications, and litigation costs.

Improving teamwork empowers staff to reconnect with their own humanity and the values that drive their caring impulse. They begin to see quality through the eyes of the patient, are able to reconnect with patients as people and find that the joy of healing is restored.

Partner with the HTT team to achieve a Great Patient Experience:

- Increase the percentage of patients recommending your facility to others.
- Energize your staff.
- Improve your overall patient satisfaction scores.
- Ensure patient safety through high performing teams!

For more information and a copy of our latest Whitepaper addressing this subject go to our website www.healthcareteamtraining.com.

Healthcare Team Training is the leading global provider of Teamwork training and has successfully implemented their programs in over 150 civilian and government healthcare organizations, including academic medical centers, military treatment facilities, community hospitals, clinics, and international health systems. For more information about our services contact Kathleen Barlow at 678-369-6317 ext 112.