KnowledgeShift Hires Orinoco Systems to build their Conversation Management System.

WHEATON, IL, September 13, 2012

"Our first version of Mobi-RolePlay was able to record the simulated conversations that employees would have. Some examples are sales training, negotiation skills, customer service etc. but for our customers who have large employee populations using it, the tracking and measuring of the conversations became a little overwhelming. With increased advances in Speech to Text technology, we are able to translate all of the conversations and convert the dialogue to text. Then each response is put into a key word search tool and scores the call based upon whether or not the employee gave the most appropriate response in the simulated conversations. This will allow our customers to score each conversation and narrow down the list of employees who really need a higher level of feedback provided", states Munro.

"We selected Orinoco Systems to help us build a platform that will allow managers to log in and pull reports on each of their conversations and then drill down into each response to listen to the full conversation if the user had a poor score to provide a higher degree of feedback."

KnowledgeShift is a technology training firm specializing in development of role-playing and simulated conversations for employee development. For further information, please contact us as (630)221-8759.

Orinoco Systems is an international software development firm headquartered near Chicago, Illinois with a development center in Chicago. They also have a development center in Chihuahua Mexico. Orinoco's clients find that the flexibility they provide with development centers both in the United States and Mexico, adds value for them as they can offer high-quality IT solutions with an affordable investment.