CAI Announces January 2013 Seminar And Development Programs In Raleigh

RALEIGH, NC, January 09, 2013

Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, announced the company's January training and development seminars. The courses will be held at CAI's Raleigh location at 2900 Highwoods Blvd. unless otherwise noted.

- "CAI Training Showcase" is a one-day, complimentary training sneak preview. This event will include 45-minute segments of The Management Advantage and professional development programs. During the program, participants will discover how CAI can help increase the effectiveness of supervisors, managers and other company leaders through training, and will receive an exclusive look at CAI's newest programs. Training program topics will include building strategic relationships, leveraging emotional intelligence, managing problem performance and excelling as a business partner. Attendees will receive a free, catered lunch as well the opportunity to win prizes such as free training sessions. The showcase will take place on Friday, Jan. 18 from 8:30 a.m. to 2 p.m. For more information, visit http://bit.ly/rdXN5.

- "Ask The Expert: Changes To The Federal Rules Related To Background Screening" is a one-day, complimentary members-only program during which CAI's private investigator, Kevin von der Lippe, will discuss the federal laws that surround background checks and the changes that members should be prepared to handle. The program will focus on changes to the paperwork needed to comply with the federal Fair Credit Reporting Act and the steps needed to adhere to federal laws before and after background checks. Additionally, participants will spend time discussing the recent changes sparked by the federal Equal Employment Opportunity Commission guidance for background checks and will learn ways in which to avoid instances of discrimination. The program will take place on Tuesday, Jan. 22 from 8:30 a.m. to 10 a.m. For more information, visit http://bit.ly/12YWxmX.

-"Customer Service Excellence Certification Program" is a highly interactive, two-day certification program that will cover all aspects of providing extraordinary customer service to enhance loyalty and retention by maximizing customer relationships. Participants will discover how to strengthen customer service skills with tools to improve overall customer and business relationships, strategies to more effectively communicate, tips to handle difficult personalities or situations with ease, and uncover the necessary steps to make a professional impression in every customer interaction. The program will take place Wednesday, Jan. 23 and Thursday, Jan. 24 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Team Leader Certification Program" is a two-day, interactive program that will help prepare team leaders to perform at a high level. Through group discussions, exercise, role-plays and action planning, attendees will develop the needed skills to succeed and will gain a better understanding of how to apply these skills to specific workplace situations. At the end of the course, attendees will be equipped to apply strategies to effectively influence others; communicate effectively with subordinates, peers and superiors; deliver clear messages and requests for action; manage difficult employee behaviors; identify actions to better motivate team members; apply a process to improve employee productivity; and more. The program will take place Wednesday, Jan. 23 and Thursday, Jan. 24 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/cHsA4n.

-"Communication And Conflict Resolution: Mastering The Key Skills For Working Effectively With Others" is a full-day course that will teach attendees how to build productive work relationships through utilizing effective communication skills and working toward collaboration. Attendees will identify personal conflict triggers and strategies for avoiding and managing potential conflicts, as well as discover strategies for productively working with difficult personalities and better forming responses. The course will take place on Friday, Jan. 25 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/d7hjER.

-"PHR/SPHR/GPHR Certification Study Course: What's It All About?" is a complimentary 60-minute session that will provide attendees with information in regard to obtaining PHR/SPHR or GPHR certification. With more than 25 years of experience as a senior level HR practitioner, David Siler, PHR, SPHR, GPHR, will lead the session. Siler, the managing partner of Distinctive HR, Inc., will outline the benefits of obtaining certification and how to best prepare for the certification process. The session will take place on Friday, Jan. 25 from 11 a.m. to noon. For more information, visit http://bit.ly/brW61A.

-"Fundamentals Of Supervision Certification Program" is a two-day program that will help first-time supervisors and managers establish a strong foundation for success. During the course, attendees will learn how to define their roles as supervisors, avoid common pitfalls as new supervisors, delegate tasks, effectively deliver messages to different communication styles, apply a model to successfully manage conflict, and identify strategies to motivate employees. The program will take place Tuesday, Jan. 29 and Wednesday, Jan. 30 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

-"Time Mastery: Taking Control Of Your Time" is a full-day program that will help participants learn how to gain insight into work habits, discover time management strengths and areas of opportunity, keep track of time by completing a time log, define key work goals, prioritize tasks effectively, identify strategies to minimize disruptions and overcome procrastination. The course will take place on Wednesday, Jan. 30 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/aJLJQz.

QUOTES:
"We are excited to offer the area's professionals with the opportunity to learn how CAI can help to increase their effectiveness as business leaders and further their individual growth with our diverse range of courses to improve workplace performance," said Clarke. "These seminars reflect CAI's newest training programs based on the constantly changing needs of North Carolina workers, supervisors, managers and HR executives.

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ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
(919) 233-6600
anjelica@mmipublicrelations.com
http://www.twitter.com/MMIPR
http://www.mmipublicrelations.com