PRESS-NEWS.org - Press Release Distribution
PRESS RELEASES DISTRIBUTION

First Proactive, Multi-Vendor IT Support Service Available on a Global Scale

Dimension Data first system integrator to make proactive, multi-vendor support and maintenance services available to 6,000 clients worldwide

2013-01-19
DUBAI, UAE, January 19, 2013 (Press-News.org) Dimension Data, the global ICT solutions and services provider, today unveiled an enhanced, proactive version of its Uptime Maintenance and Support Services that will help its over 6,000 global clients maximise the availability of their IT estate while optimising their total IT support spend. The Group is the first system integrator to market that can offer this range of proactive support services across multiple vendor technologies on a global scale.

Rob Lopez, Dimension Data's Group Managing Director for Services said, "Our clients are looking for three outcomes from their IT support contracts. These include cost reduction, service levels gains and access to better information. Simply put, they're demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we're delivering on what our clients want."

Adds Lopez: "Uptime already offered a number of compelling benefits for clients, like our ability to offer in-country technology expertise across multiple vendor technologies; a wide range of service levels with guaranteed delivery timeframes and 24x7 access to service centres in every region we operate in.

"The new release of Uptime includes a series of proactive new tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities. These investments mean that our clients get the cost reduction and operational efficiencies they're asking for."

The new Uptime enhancements deliver the following benefits to Dimension Data clients:
• Uptime monitoring gives Dimension Data engineers instantaneous access to clients' service- affecting incidents and can begin to work on, and achieve, resolution faster.
• Asset tracking capabilities ensure Dimension Data clients maintain an accurate installed asset database so they are assured of the right support coverage.
• Standardised API for service desk integration integrates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolve times.
• The mobile service centre application lets Dimension Data clients keep tabs on incidents from their smartphone or tablet.
• The IT Support Assessment ensures Dimension Data clients' IT support contracts provide the right level of coverage on devices.

About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. http://www.dimensiondata.com

For further information
Hilary King, Global PR Manager
Dimension Data Holdings plc
Tel : +27 11 575 6728
Cell: +27 82 414 9623
Hilary.king@dimensiondata.com

Or

Nirmala D'souza
OAK Consulting FZ LLC
+971507343840
nimi@oakconsulting.biz

OAK Consulting is a United Arab Emirates based PR and Communications firm. For further information, please contact Nirmala D'souza on +00 97150 7343840


ELSE PRESS RELEASES FROM THIS DATE:

Dial An Exchange Expansion Now Up to 10 Regional Offices Across the Globe

2013-01-19
Dial An Exchange (DAE), the largest privately owned timeshare exchange company in the world, announces that its latest corporate expansion brings its global presence to 10 regional offices across five continents. The growth will allow DAE to not only increase the number of holiday options that it can offer its 450,000 members, but the local offices will provide more personal customer service assistance to those members looking for contact beyond the computer. A new Customer Service Center in Bulgaria will allow the company to service members across Eastern Europe in ...

GMYS to Perform at Studio Crawl

2013-01-19
The Greater Miami Youth Symphony Chamber Ensembles will perform on Lincoln Road at the ArtCenter's monthly Studio Crawl on Saturday, February 2, 2013 at 7:30pm to support a night full of artistic spectacles. The event is held every first Saturday of the month and allows visitors to observe the artwork of their current exhibitors throughout two different, beautifully decorated buildings. Spectators will also get a chance to meet the current artists in residence of ArtCenter while they listen to beautiful music played by our GMYS students. The Greater Miami Youth Symphony ...

The Zonta Club of Sarasota Offers David Allen Productivity Seminar Free to Members of Nonprofit Organizations

2013-01-19
The Zonta Club of Sarasota, the local chapter of Zonta International, is sponsoring a productivity seminar featuring David Allen, author, consultant, and international lecturer. The seminar will be held at the Sudakoff Conference Center at New College of Florida, on Wednesday, January 30, from 8 a.m. to 12 p.m. The Getting Things Done seminar is free to staff, board members and active volunteers of nonprofit 501 (c)(3) organizations, through a grant made possible by the Peggy Bates Fund and administered by the Community Foundation of Sarasota County. Others can attend the ...

New US-Based Company Reinvents Virtual Assistance

2013-01-19
MyVirtualTimeSaver.com, a US-based virtual assistance company has been serving small businesses and private individuals since its establishment in early 2011. Today, the full-service virtual assistance company announces they have created a way to help businesses and individuals more efficiently. The company consists of a group of closely working virtual assistants with backgrounds in customer service, business management, administrative assistance and creative services. They provide a service where business professionals, small businesses and private individuals have ...

Horvitz & Levy Names Felix Shafir Partner

2013-01-19
Horvitz & Levy LLP announces the elevation of Felix Shafir to partner. In addition, the firm has added Emily Cuatto as an associate. "The elevation of Felix is well-deserved. He is an excellent appellate lawyer and has demonstrated exemplary leadership at the firm and in the community," said Partner David Axelrad. "Also, with the addition of Emily and her in-depth legal knowledge and superior client service, we are poised for continued success in 2013." Shafir's trial and appellate experience covers a broad range of substantive areas, including ...

H2 Golf Will Showcase Colantotte and Trion:Z Lifestyle Products at 2013 PGA Merchandise Show

2013-01-19
H2 Golf Company LLC., a golf accessories corporation that distributes premium golf brands and accessories, announced today that the company will showcase new and existing lines from Trion:Z and Colantotte at the upcoming PGA Show. H2 Golf will be exhibiting for the entire 2013 PGA Merchandise Show scheduled from Thursday, January 24th to Saturday, January 26th in the Orange County Convention Center in Orlando, FL. Their booth #3943 is conveniently located in the same space as Trion:Z Colantotte was last year, just within the Golf Products and Services area. According ...

Mindsharp Partners with Earley & Associates to Offer a Webinar on SharePoint for Business

2013-01-19
A free webinar, entitled "SharePoint for Business" will be hosted by Mindsharp and Earley & Associates on February 13, 2013. Seth Earley, CEO of Earley & Associates, and Bill English, CEO of Mindsharp, will provide their insights on what business leaders need to know to drive their organizations to greater productivity and innovation. Participants will learn what they need to know to effectively lead their organizations through definition, adoption and deployment of SharePoint solutions. Topics covered will include information organization, business intelligence, ...

GSX Solutions Offers Webinar on "What's new for Microsoft Exchange Monitoring"

2013-01-19
GSX Solutions [www.gsx.com], the global leader in proactive, consolidated monitoring and reporting of enterprise collaboration environments, including Microsoft Exchange, Microsoft SharePoint, BlackBerry Enterprise Server (BES) and IBM Notes, is offering a 45-minute webinar, "What is new in GSX Monitor and Analyzer for Microsoft Exchange" Feb. 28. During this webinar, GSX Solutions will feature a live demo of GSX Monitor & Analyzer new features for Exchange and monitoring and reporting of Outlook Anywhere and Unified Messaging role. The latest release of ...

Pie Collaborating on Colorado University Renovation Projects

2013-01-19
Pie Consulting & Engineering (Pie) is currently providing building enclosure commissioning (BECx) and consulting services on two separate University of Colorado renovation/expansion projects in Boulder, Colorado. A $63 million renovation/expansion project of the student rec center and ice rink will increase the size of the facility by 30 percent (304,000 square feet) and feature new amenities including: an outdoor aquatics facility, an indoor multi-activity turf gym, expanded space for weight and cardiovascular fitness training, additional fitness studio space, a ...

StudentBoat Unveils Online Personal Educational Scholarship Platform

2013-01-19
StudentBoat, an online academic fundraising platform, today announced the beta launch of the company's online service of creating and funding personal educational scholarships for students nationwide. Directed at soon to graduate high school students, current college students, and those interested in graduate school, StudentBoat aims to bring students and academic advocates together to remove the financial barriers often associated with education. Based on the concept of crowdfunding, StudentBoat allows students to showcase their educational progress and aspirations, ...

LAST 30 PRESS RELEASES:

US vacation renters waste $2 billion worth of food annually

Automatized vocabulary knowledge in predicting speech fluency

Uncovering the relationship between oral function and lifestyle-related diseases

Drone herbicide applications prove effective for common reed control

New report shows China dominates in AI research – and is western world’s leading collaborator on AI

Hot weather causes children to sweat at the same rate as adults, study shows

New CZI AI model could help scientists pinpoint signs of cancer cells

Sugar-coated ‘sticky’ stem cells could unlock surgery-free liver treatments

Children’s social media activity highlights emotional stress of living with long-term health issues

New tool maps hidden roles and risks in ecosystems

New breakthrough method to protect quantum spins from noise

Chemicals from turmeric and rhubarb could help fight antibiotic-resistant bacteria lurking in wastewater

Instant cancer diagnosis with light and AI!

New electroenzymatic strategy enables non-natural oxidation reactions

Tunable laser light

Scientists uncover magnetic-field control of ultrafast spin dynamics in 2D ferromagnets

New AI-powered model accurately predicts lung motion with minimal radiation

AI language models show promise in predicting liver cancer treatment outcomes

Tracking insect and bug health in a heartbeat from a digital camera

'Talking fish' not heard by conservation policies, SFU study warns

Thirty years of research shows increased resistance in fungi

Junk food ‘avoids advertising regulation’ with top level UK sports sponsorship

Banking on AI while committed to net zero is ‘magical thinking’, claims report on energy costs of big tech

Ancient river systems reveal Mars was wetter than we thought

Online toolkit to help parents of autistic children improve dental health

The psychological and neurological parallels between sports fandom and religious devotion

Agricultural liming in the US is a large CO2 sink, say researchers

Seaside more likely to make us nostalgic than green places, study finds

Psilocybin delays aging, extends lifespan, Emory study suggests

Buck Institute awarded DARPA contract to pioneer next-gen AI modeling platform

[Press-News.org] First Proactive, Multi-Vendor IT Support Service Available on a Global Scale
Dimension Data first system integrator to make proactive, multi-vendor support and maintenance services available to 6,000 clients worldwide