Providers Say Agfa Healthcare Has Room for Improvement as an Imaging Partner

OREM, UT, February 19, 2013

Agfa's stated core belief is centered around helping imaging providers succeed, yet a majority of customers interviewed by KLAS report gaps in reaching desired results when using Agfa as a vendor. The reasons and other details can be found in the new KLAS vendor performance report Agfa HealthCare Study 2013: Partnering with Agfa in 2013.

Throughout 2012, KLAS published a series of reports focused on imaging solutions. These reports, as well as discussions with providers, revealed that Agfa was losing client loyalty in the U.S. due to weak customer relations. In order to further investigate this situation, KLAS launched this performance study to specifically evaluate Agfa Healthcare. With the exception of their speech recognition product, Agfa receives second-rate scores across their suite of imaging solutions. However, as provider concerns continue to grow around Agfa Healthcare, a clear message and opportunity presents itself to Agfa and other imaging vendors--to seize the opportunity and improve their offerings to help their clients succeed.

"This report is not aimed only at measuring how well Afga is delivering a combination of synergistic solutions to their clients' ultimate success," says Matt Terry, research director at KLAS and report author. "Its purpose is also to do a deep dive into user perception to help Agfa and other imaging vendors see ways to improve."

Other imaging vendors mentioned in this report include Carestream, FUJIFILM, GE Healthcare, McKesson, Merge Healthcare, Philips, and Siemens. To learn more about the strategic imaging partners in this study as well as related reports published in 2012, providers and vendors can check out the full report, Agfa HealthCare Study 2013: Partnering with Agfa in 2013. This report is available to healthcare providers at a significant discount. To purchase, visit www.KLASresearch.com/KLASreports.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and KLAS' staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.