OTRS Opens Free Registration to 'EDU on a Budget' Webinar

CUPERTINO, CA, December 17, 2010

OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced free registration to the OTRS webinar, "EDU on a Budget: Cut Costs and Boost Productivity with an Open Source Solution". During the one hour webinar, guests will hear first-hand from Sitka School District (SSD, http://www.ssd.k12.ak.us) and Washington State University (WSU, http://www.wsu.edu/) how they saved time, money and headaches by consolidating ticket requests and streamlining IT processes with OTRS Help Desk.

Who: Paul Hill, IT Director - Sitka School District
Bill Rivers, Director Front Facing Services - Washington State University
Bob Donath, Sr. Consultant - OTRS Inc.
What: "EDU on a Budget: Cut Costs and Boost Productivity with an Open Source Solution"
When: Thursday, December 16, 2010 at 8 am PST; 4 pm GMT
Where: Please register in advance at http://www.otrs.com/company/events/webinar-edu-on-a-budget-cut-costs-and-boost-productivity-with-an-open-source-solution/

OTRS Help Desk 3.0 has the power to capture, monitor, track and report service requests in an organized manner with limited staff and budget. Learn how the features, flexibility, and ease of implementation and maintenance of open source software can streamline your service support process.

About OTRS:
"OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!"

All product and company names herein may be trademarks of their registered owners.
OTRS Company info: enjoy@otrs.com, (408) 725-7501
Media info: otrs@terpin.com, (408) 740-5630