DSV Commercials named one of top five MAN service providers in the world

DSV Commercials in South Killingholme has been named one of the top five MAN Service Providers in the world

2010-09-08

LONDON, ENGLAND, September 08, 2010 (Press-News.org) After a series of rigorous theory and practical tests, including a one-day final at MAN Group headquarters in Munich, DSV Commercials in South Killingholme has been named one of the top five MAN Service Providers in the world.

More than a thousand MAN servicing and repair franchises entered teams into one of five regional 2010 Service Quality Award competitions and, after various qualifying rounds and then the final tests, DSV Commercials was announced as the overall winner of the Region North Award, incorporating the UK, Ireland, Norway, Denmark, Finland and Iceland.

The DSV Commercials South Killingholme team was captained by director Chris Marshall and included parts manager Mick Mason, service manager Steve Gollings and contract administrator Ian Spencer, who covers policies and procedures.

"We're very, very proud, especially as this is the first time we've entered the competition," said Mr Marshall. "We've always performed at the highest level, but it's nice to be formally recognised for our hard work and achievements.

"It's also great to be recognised for what is very much a team effort, shared by everyone at our branch. And it demonstrates the professionalism and competence we offer across the business."

The qualifying rounds featured various themed tests: the first centred on policies and procedures, technical issues and parts supply, while the second focused on all aspects of customer service and support.

Round three introduced a 'Mystery Shop' by a representative of MAN, where the teams were required to solve a real-life scenario, in which a customer vehicle was in distress.

The final was even more intense, with five separate sections of theory and practical tests - completed to strict timescales and covering the entire range of disciplines involved in running an MAN franchise. These were:

* After Sales Knowledge & MANTIS - the latter being an IT-based parts identification programme
* MAN Service Contracts - in which teams had to put together a complete quote for servicing and maintenance
* MAN Genuine Parts - required competitors to identify genuine MAN parts from non-genuine and outline their features
* Under Repair Troubleshooting - presented the teams with six vehicle defects, which they had to correct inside 45 minutes
* Under Repair Injectors & Brakes - involved the identification and correction of defects using the latest diagnostic equipment

DSV Commercials, which holds the MAN servicing and repair franchise for the north Lincolnshire area, has been award winners in the past with MAN Truck & Bus UK.

"But to know that we can now compete on the world stage is almost beyond our wildest dreams," says Mr Marshall. We'll certainly be entering next year and would hope to better our performance by at least reaching the top three - although our target will be to lift the award for the best in the world."

For a high res version of this image please contact amanda@imageline.co.uk

NOTES TO EDITORS:

Global Transport and Logistics

DSV is a global supplier of transport and logistics services.

DSV has offices in more than 60 countries all over the world. Together with our partners and agents, we offer services in more than 110 countries, making DSV a truly global player. By our professional and advantageous overall solutions, the 21,300 DSV employees recorded a worldwide annual revenue of 4.8 billion euro for 2009.

http://www.dsv.com

For further information, contacts, interviews or related images ... please contact us.
Visit our press centre at any time for further news, photos and information
http://www.imagelinepr.co.uk/imageline/press-centre.php

Yvonne Mulder
PR Manager
Image Line Communications Ltd.
(t) + 44 (0) 20 7689 9009
(f) + 44 (0) 20 7689 8008
(e) yvonne@imageline.co.uk
http://www.imageline.co.uk

We are now on Twitter and Facebook
Twitter: http://twitter.com/ilcpr
Facebook: http://www.facebook.com type in Image Line Communications and click 'Like'

Image Line Communications the leading PR agency in the maritime, transport, logistics and supply chain industries.

ELSE PRESS RELEASES FROM THIS DATE:

Winning new customers...and keeping them loyal! TLSA Sales Training Wins Endorsement From ISMM

2010-09-08

With a wealth of consultants who have successfully put theory into practice and with over 18 years as the UK's leading provider of sales training we have the knowledge, experience and ability to remain at the cutting edge of sales strategy. Our sales training programmes are constantly evolving and in meeting the exacting needs of clients like British Gas, Tesco, Xerox, RBS and 3M Healthcare, we have a proven track record of developing sales people into high achieving performers. New sales training programmes are always being developed and TLSA have recently launched a new ...

Calyx Group enters into administration - FRP Advisory appointed administrators

2010-09-08

The Calyx Group and its subsidiaries were placed into administration on 3 September 2010 with the appointment to the UK and Northern Ireland entities of Joint Administrators Geoff Rowley and Phil Armstrong, partners at FRP Advisory LLP, the restructuring, recovery and insolvency firm. The Irish entities within the Calyx Group have been placed into receivership, with the appointment of Tom Kavanagh of Irish insolvency practice, KavanaghFennell. No redundancies have been made and the group, which supplies managed ICT services from operations in the UK and Ireland, ...

Lead Galaxy Makes Multilingual Move

2010-09-08

Until now, Lead Galaxy has provided its property sales lead generation services only in the English language. But a new 2-way translation system will connect advertisers with a much wider potential audience, allowing agents and developers to reach rapidly growing new markets for overseas property, such as Russia, Latin America, Continental Europe and Asia. With the Lead Galaxy system: - Data feeds of real estate listings can be added to the system in any compatible language - Advertisers will no longer be required to have an English language version of their data feed - Listings ...

Patsnap:Intellectual property rights protection improving in China

2010-09-08

China's intellectual property rights protection system is improving thanks to a cooperative project between China and the European Union, senior officials said. At an event at the Belgium-EU Pavilion in the Expo Garden on Saturday, Benot Battistelli, president of the European Patent Office (EPO), said China has now become one of the world's most important countries in filing for patents among non-EPO entities. Statistics from the EPO show that Chinese companies have increased their share of European patent applications filed with the EPO from 163 in 2000 to 1,621 ...

Scope Information Systems to Showcase Expanded Distribution Line at Gitex 2010

2010-09-08

Scope Information Systems (SCOPE), a leading systems integrator and technology solutions provider in the Middle East, will unravel its expansion success story at Gitex Technology Week 2010. The company is looking to further grow its distribution line as well as add new technology capabilities and offerings to its systems integration business by using Gitex as a platform to meet vendors and sign potential partnerships. Through its participation in the Middle East's premier ICT trade show which takes place between 17-21 October 2010, SCOPE also intends showcasing its world ...

Actionsportasia.com To Promote Scuba Diving in Pattaya with Mermaid Dive Center

2010-09-08

Whilst the coast of Pattaya may not be as well known such as the Similan islands or other West coast destinations, Pattaya has some great scuba diving sites with a plethora of marine life to enjoy. Mermaid Dive Center is one of Thailand's most reputable dive center's offering an array of courses to suit all requirements. Whether you want to try out diving for the first time and par-take in a discover scuba diving session, or whether you have aspirations of becoming a scuba diving instructor in the future and want to take your divemaster course, Mermaid Dive Center can ...

Hotels-Paris.co.uk - Paris Gears Up to Host Pariscience International Science Film Festival

2010-09-08

It is not only youngsters who can learn something new at the Pariscience International Science Film Festival in Paris, but adults as well. This educational yet fun occasion takes place from October 7th to 12th 2010, with all the action happening at the Museum National d'Histoire Naturelle and the Jardin des Plantes. The festival was set up by the Association of Science and Television, which was founded in 2001 and aims to promote the coverage of scientific topics on television, as well as encourage international co-productions. Visitors can be expected to take ...

Hotels-Paris.co.uk - Paris Showcases Photographer of Modern Life

2010-09-08

An exhibition of Camille Silvy's work entitled Photographer of Modern Life is being shown in Paris, which could prove to be a must-see for art enthusiasts heading to the French capital. It will be on show at Jeu de Paume until October 24th 2010, with the organisers describing Silvy as one of the great French photographers of the 19th century. Produced alongside the National Portrait Gallery in London, this is the first retrospective to focus solely on the artist and many of the images will not have been seen before. Guests at hotels in Paris will be able to see ...

Hotels-London.co.uk - Kelis to Perform at London Venue

2010-09-08

Music fans booked into London hotels around Friday October 1st may have the chance to go and see Kelis perform live at the O2 Shepherd's Bush Empire. The gig is sure to feature tracks from her multi-genre-spanning career, including best-selling anthems such as Milkshake and Caught Out There. Any parents worried they will not be able to take their children to see the Grammy-nominated artist can rest assured that under-14s are able to enter, as long as they are accompanied by an adult. As well as her major singles, Kelis will no doubt dip into her back catalogue ...

LateRooms.com - Brisbane to Stage Simply Red Farewell Tour Show

2010-09-08

Brisbane hotels are sure to be crammed full of lovers of soulful music towards the start of October, as Simply Red come to town to play one of their final gigs. The band are touring the world for one last time before they split up following their London O2 Arena show on December 19th 2010 and Brisbane is one of the lucky cities set to host one of these dates. On October 1st 2010, Mick Hucknall's group will play at the Brisbane Entertainment Centre, which is likely to result in the many cheap hotels Brisbane has available being especially busy on the night. The ...

LAST 30 PRESS RELEASES:

AI finds undiagnosed liver disease in early stages

The American Society of Tropical Medicine and Hygiene and the Bill & Melinda Gates Foundation announce new research fellowship in malaria genomics in honor of professor Dominic Kwiatkowski