AUSTIN, TX, April 21, 2011 (Press-News.org) According to Lightspeed Research it only takes one negative review to scare away potential customers. This means that if there is a negative review posted about a company and the company is not aware of it, it could cost them potential sales.
The majority of consumers these days will perform a search online before purchasing from a new business. This is where reviews are read the most. If consumers see that others were unhappy with the service then they usually will search for another business to purchase from.
One good example is Cheddars Cafe in Pflugerville, Texas. If you run a search on Google for "Cheddars in Pflugerville" you will see the City Search profile at the top of the results (url below). The top review is from an unsatisfied customer and the company has not attempted to respond to the customers complaint. This review has been posted for almost a year. There's no telling how many consumers read this review and decided not to visit this Cheddars.
http://austin.citysearch.com/profile/37376122/pflugerville_tx/cheddar_s_casual_cafe.html
ReviewPush alerts business owners via email whenever a new review has been posted about their business so that they are always in the loop.
Right now Hooked Media is offering a monthly trial of ReviewPush for business owners to test out, they can sign up here http://www.reviewpush.com/signup
ReviewPush also helps small businesses with the following
- Improve the Customer Experience
- Attract New Customers
- Resolve Unsatisfied Customer Issues
- Improve Product and Service Offerings
Slideshow - http://www.reviewpush.com/slideshow
More Online Reputation Stats - http://www.reviewpush.com/onlinereputationmonitoring
FOR FURTHER INFORMATION
Lee McNiel
Founder & CEO
512-814-8046
Austin, Texas
lee@hookedmedia.net
Hooked Media is dedicated to helping small businesses monitor their online reputation. For more details please contact us at 512-814-8046.
Hooked Media Launches ReviewPush.com to Help Small Businesses Defend Their Reputation Online
Most businesses don't know what is being posted about them online which can lead to negative word of mouth. ReviewPush.com helps businesses defend their reputation online because it only takes one negative review to scare away potential customers.
2011-04-21
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[Press-News.org] Hooked Media Launches ReviewPush.com to Help Small Businesses Defend Their Reputation OnlineMost businesses don't know what is being posted about them online which can lead to negative word of mouth. ReviewPush.com helps businesses defend their reputation online because it only takes one negative review to scare away potential customers.