CAI Announces June 2012 Seminars And Development Programs In Greensboro

GREENSBORO, NC, May 24, 2012

Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, has announced the company's June 2012 schedule of training and development seminars. All courses will be held at CAI's Greensboro location at 7817 National Service Road, Suite 509, unless otherwise noted.

-"Newly Appointed Supervisor Certification Program" is a two-day program that will help first-time supervisors and managers establish a strong foundation for success. Beginning with a self-assessment, the program will identify strengths and important areas for growth to ensure a smooth and effective transition. The focus will then turn to basic supervisory skill building, and strategies for building trust, communicating effectively, motivating and recognizing employees, delegating, and managing conflict. Each attendee will also develop action plans to transfer lessons and skills learned directly back to their job. The program will take place on Tuesday, June 5 and Wednesday, June 6 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

-"Fundamentals of Management Certification Program" is a two-day interactive program that will help managers master the key competencies associated with effective leadership: leadership vision, values and character; communication; coaching; and credibility. Participants will learn, and practice applying, the skills that will enable them to positively influence their staff to optimal performance and productivity. The program will take place Thursday, June 7 and Friday, June 8 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bIWEzs.

-"Leading Productive Meetings" is a half-day course in which participants will learn the major elements involved in planning a meeting, the guidelines for conducting effective meetings, and how to properly follow through after meetings. Participants will have an opportunity to create an agenda for an upcoming meeting and will practice facilitating a meeting during the course. Feedback from others will be given in an effort to improve their meeting facilitation skills when they return to their job. The course will take place Tuesday, June 12 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/c5IcST.

-"What Every Manager Needs to Know About Progressive Discipline and Termination" is a half-day course that will prepare managers to effectively use progressive discipline and, when necessary, conduct the termination process. Participants will discover the essential elements of a progressive discipline process, identify when progressive discipline is appropriate and apply discipline fairly and consistently. In addition, the importance of proper documentation in the discipline and termination processes will be discussed. The course will take place on Tuesday, June 12 from 9 a.m. to noon. For more information, visit http://bit.ly/nqSW8R.

-"Customer Service Excellence Certification Program" is a highly-interactive, two-day certification program in which participants will discover how to maximize their customer service skills with tools to improve overall customer and business relationships, strategies to more effectively communicate, tips to handle difficult personalities or situations with ease, and a "how to" guide" for making a professional impression in every customer interaction. The program will take place on Thursday, June 14 and Friday, June 15 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Time Mastery: Taking Control of Your Time" is a one-day program that will help participants take control of their time and get more accomplished. Prior to the program participants will complete the Time Mastery Profile assessment. During the course they will analyze the results and how they apply to their job. Participants will also set "smart" goals, learn a system for successful prioritization, and discover how best to deal with interruptions and avoid procrastination. The course will take place Thursday, June 14 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/aJLJQz.

-"Communication and Conflict Resolution: Mastering the Key Skills for Working Effectively With Others" is a full-day course in which participants will learn how to build productive work relationships by utilizing effective communication skills and working toward collaboration. Participants will identify their conflict triggers and identify strategies to help them avoid or manage a potential conflict. They will also discover strategies for working with difficult people and how to better manage their responses. The course will take place Friday, June 15 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/d7hjER.

-"Ask the Expert - Shifting Strategy Based On Reform" is a presentation that examines all the factors - from Grandfathered Status decisions and section 105 (h) rules to play-or-pay penalties and additional reporting requirements - that will affect employer benefit plans and offers a strategic map for how employers can prepare themselves. The presentation will cover all reform mandates from the current provisions to 2014 and beyond, while presenting an overview of the decisions employers must face for compliance. Attendees will then learn how to adopt a benefit strategy that meets the requirements of the law while simultaneously meeting the objectives of their own organization. The presentation will take place on Thursday, June 21 from 8:30 a.m. to 10 a.m. For more information, visit http://bit.ly/e9TGdJ.

QUOTES:
"We are excited to announce the schedule for the upcoming June seminars in Greensboro," said Clarke. "All of our programs address the current needs of today's professionals and provide an in-depth look into relevant industry topics and trends with interactive discussions, expert advice and highly-effective training tools to foster individual and organizational growth."

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DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
(919) 233-6600
anjelica@mmipublicrelations.com
http://www.twitter.com/MMIPR
http://www.mmipublicrelations.com