CAI Announces November Seminars And Development Programs In Greensboro

GREENSBORO, NC, October 20, 2012

Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, announced the company's November 2012 schedule of training and development seminars. All courses will be held at CAI's Greensboro location at 7817 National Service Road, Suite 509, unless otherwise noted.

-"Tell It Like It Is: How Communication Can Help Improve Perceived Value and Control Your Healthcare Costs" is a three-hour interactive session focused on teaching attendees how to gauge employee opinions on benefits and build a communications strategy around that information. Attendees will learn about the latest benefit communication tools and determine which methods are best for their message and employees. Presentations will be led by Joanne Forbes, FLMI, MBA, from Hill, Chesson & Woody Employee Benefit Services. The program will take place on Thursday, Nov. 1 from 9 a.m. to noon. For more information, visit http://bit.ly/9GefwI.

-"Newly Appointed Supervisor Certification Program" is a two-day program that will help first-time supervisors and managers establish a strong foundation for success. The program will begin with a self assessment to identify strengths and important areas for growth to ensure a smooth and effective transition. Course participants will discuss basic supervisory skill building, strategies for building trust, communicating effectively, motivating and recognizing employees, delegating and managing conflict. Each attendee will develop action plans to better transfer lessons and skills back to their individual roles. The program will take place from Monday, Nov. 5 through Tuesday, Nov. 6 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

-"2012 Triad Employment Law Update" is a full-day course that provides participants with updates on state and federal employment laws and issues, including: wage and hour laws; health care reform; the Family and Medical Leave Act (FMLA); the Americans with Disabilities Act (ADA); immigration; the National Labor Relations Act (NLRB); and the Equal Employee Opportunity Commission (EEOC) investigations. Experienced and knowledgeable attorneys from Constangy, Brooks and Smith, LLP will lead the discussion. The course will take place on Wednesday, Nov. 7 from 8 a.m. to 4:45 p.m. at the Joseph F. Koury Center in the Sheraton Greensboro at Four Seasons at 3121 High Point Rd. in Greensboro. For more information, visit http://bit.ly/cX5Mwy.

-"Customer Service Excellence Certification Program" is a highly interactive two-day certification program. Participants will discover how to maximize customer service skills with tools to improve overall customer and business relationships. Program objectives include learning strategies for more effective communication, tips to handle difficult personalities with ease, and the "how-tos" for making a professional impression in every customer interaction. The program will take place on Thursday, Nov. 8 from 9 a.m. to 4 p.m. through Friday, Nov. 9 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Forklift Operator: Train the Trainer" is a full-day course that will give participants the needed formal training for serving as a designated forklift trainer. During the course, which is based on the Occupational Safety and Health Administration's (OSHA) Revised Standard for Powered Industrial Truck Operator Training, participants will review the formal, or classroom, section of the required forklift training to learn how to become an effective instructor. The course will take place on Wednesday, Nov. 14 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/chPa8d.

-"Team Leader Certification Program" is a two-day certification program that will prepare team leaders to perform at a higher level. This program trains participants on leadership skills, communication, goal setting, time management and motivation. During the program, attendees will participate in group discussions, exercises, role-play, and action planning, all of which will help to develop the needed skills for succeeding as a team leader. The program will take place on Wednesday, Nov. 14 through Thursday, Nov. 15 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/cHsA4n.

-"Improving Your Basic Business Writing Skills" is an all-day program that covers the basics of effective business writing. David Covington, Ph.D., a business and technical writing professor at NC State University, will lead the program, which will provide attendees with no-nonsense discussions about the rules that should be followed in business writing. The program will take place on Thursday, Nov. 15 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/cZF7uq.

-"Ask the Expert- Elements of an Effective Safety Program" is a free interactive program for CAI members only. Participants will learn the tools and techniques needed to help bolster current safety programs and reduce claims to improve employee well being, increase workplace effectiveness and reduce insurance premiums. Gene Seago, director of the safety and loss control division for The Clement Companies will serve as the guest presenter for this Ask the Expert program. The program will take place on Wednesday, Nov. 29 from 8:30 a.m. to 10 a.m. For more information, visit http://bit.ly/SgKajt.

QUOTES:
"We are excited to announce the schedule for the upcoming November seminars in Greensboro," said Clarke. "Our interactive and thought-provoking programs cover relevant topics for today's professionals who work to promote the overall growth of the Triangle's business community. Additionally, our seminars provide the necessary tools and information to foster professional and personal development for the area's professionals, supervisors, managers and HR executives."

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DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
(919) 233-6600
anjelica@mmipublicrelations.com
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