WARWICKSHIRE, ENGLAND, March 23, 2013 (Press-News.org) Kwik-Fit Financial Services (KFFS), one of the UK's leading insurance intermediaries, is installing a NICE IEX Workforce Management system at its contact centre in Uddingston, Lanarkshire. Supplied and supported by Sinclair Voicenet, in partnership with NICE, the new system will integrate with KFFS' existing Avaya telecoms infrastructure and initially help manage contact centre staff handling inbound calls. It will improve workforce planning and scheduling to increase efficiency and enable the delivery of a higher level of service to customers.
Sinclair Voicenet was awarded the contract to provide the NICE IEX Workforce Management system after winning a joint tender that was conducted with sister company RIAS, the specialist provider of insurance for the over 50s.
June Lynch, Managing Director at Kwik-Fit Financial Services, commented: "We are constantly looking to utilise technological solutions that can help both our people and our customers Having worked closely with us for over 14 years providing various voice recording and quality management solutions, the most recent being the NICE Interaction Management system, Sinclair Voicenet really understood what we were trying to achieve."
Kwik-Fit Financial Services comprises three personal lines insurance brands; Kwik-Fit Insurance, The Green Insurance Company and Express Insurance. Millions of online and offline customer interactions are handled annually.
"The new system will allow us to accurately forecast customer demand within our call centre," continued June Lynch. "Importantly, this will ensure that we deploy our people in the most efficient way to best manage our customers' enquiries."
Sinclair Voicenet added: "As the UK's longest established specialist provider of customer interaction solutions and services, we were able to demonstrate a track record of successful deployments and the delivery of high levels of customer support, both of which were other key factors in the decision-making process."
About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet Limited is the UK's longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. We provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems' first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK's leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit http://www.sinclairvoicenet.co.uk
Kwik-Fit Financial Services Deploys New Workforce Management System from Sinclair Voicenet
New Workforce Management system will improve workforce planning and scheduling to increase efficiency and enable the delivery of a higher level of service to customers
2013-03-23
ELSE PRESS RELEASES FROM THIS DATE:
The Chef's Academy Names Chef Robert Frye As 2013 Spring Commencement Speaker
2013-03-23
The Chef's Academy (http://www.thechefsacademy.com), the Culinary Division of Harrison College, a 110-year-old, nationally accredited institution that offers more than 40 degree programs in five schools of study, has announced Chef Robert Frye, CEC, ACE as the 2013 commencement speaker. Frye, director of food and beverage at Highland Country Club, will provide the commencement address to the 42 graduates of the December 2012 and March 2013 classes on Saturday, March 23 at 10:30 a.m. at the University of Indianapolis' Ransburg Auditorium, located in Esch Hall at 1400 East ...
QUBYX Upgrades Calibration Software for Geospatial Intelligence
2013-03-23
QUBYX is pleased to announce the release of PerfectEPD 3.5, the latest version of its calibration tool for geospatial intelligence monitors. PerfectEPD software calibrates a display to meet the NGA Display Performance Standard, allowing more precise imaging and more exact readings.
For military, reconnaissance and intelligence agencies, accuracy of geospatial visualization is a matter of security. According to the NGA's "Softcopy Exploitation Display Hardware Performance Standard," displays must be "maintenance-adjustable to allow precise control of the ...
PLAVEB Launches Infographic that Depicts Battle Between Apple and Android
2013-03-23
The battle between Android and Apple for market share of one of the most lucrative markets in the world continues unabated. Apple set the ball rolling in 2009 with the launch of the iPhone and Google launched the Android OS for smartphone in 2010, opening the doors for manufacturers that may want to compete with the world's most popular smartphone.
Over the last four years, thousands of new stories regarding the recording breaking sales and market penetration of smartphones have appeared in print. A lot has been written about the growth of Android and the threat it ...
Ferris Global Publishing to Release an eBook Entitled Cake Mix Recipes Cookies, Brownies and Blondies for Kindle Users
2013-03-23
The book contains instructions about baking the delicious cookies, brownies, and blondies. The book aims to give everyone with recipes that are easy to prepare. It also changes the way people understand procedures and easily streamline their entire baking process.
The eBook is offered for Amazon Kindle users for free for 5 days that will start from the 23rd of March till the 27th of March. This offer, which is exclusively offered to Amazon Kindle users, will allow individuals to take a sneak peak of the content of the eBook. Everyone should take the opportunity to have ...
Craftsman Direct Handyman Home Improvement of Durham Ready to Build Sunroom Additions or Convert Decks and Screened Porches into Lanai Enclosures in Winston Salem, Greensboro, Raleigh and Cary NC
2013-03-23
Craftsman Direct Handyman Home Improvement has added sunrooms and lanai enclosures to their home improvement services in the Triangle and the Triad. Craftsman Direct is ready to build a sunroom addition to your house or convert your deck or screened porch into a four seasons lanai enclosure.
"Enclosing a deck or porch is a great way to extend the usable space in your home," said Lee Mendel Smoak, President of Craftsman Direct. "It is typically not difficult to convert an existing deck or screened porch into a fully climate-controlled living space. We have ...
PerDM Predicts Growth Despite Slump in UK Economy
2013-03-23
While predictions of a triple-dip recession seem to be coming a reality, small businesses demonstrate confidence regarding their own prospects according to new research. PerDM predicts a 5% growth for business at the end of the first quarter despite the gloom of the British economy.
According to the latest confidence benchmark by the Chartered Institute of Marketing (CIM) and Deloitte, 51% of marketers in small organisations are more confident about their career prospects over the coming year compared to 2012. Furthermore, 28% of small business marketers predict a near-term ...
Strategic Five Marketing Credit Resilience For Success in Outsourced Marketing
2013-03-23
Strategic Five Marketing have revealed their power of resilience in today's tough economy. The outsourced marketing company based in Birmingham, have reported growth for every quarter throughout 2012. "Outsourcing is a very cost-effective marketing tool for many companies, especially since the credit crunch"; says managing director Ben Lambert. "Therefore, the outsourcing market is very competitive and we have continuously focused on our goals in order to achieve such great result and further growth over the past months", continues Ben Lambert. The current ...
MJ Experia Marketing Implement Company 'Green' Policy
2013-03-23
Matt Wassall CEO of MJ Experia Marketing says 'An eco-friendly reputation helps promote your business and it is our priority to encourage other businesses to do the same in leading by example'.
MJ Experia Marketing, an outsourced sales and marketing company in Birmingham, has committed to reducing their environmental impact and continually improving their environmental performances as an integral and fundamental part of their business strategy.
Learn More http://www.experiamarketing.co.uk/
Matt Wassall, CEO of MJ Experia Marketing explain ʺthe benefits ...
Bold and Beautiful with Moda in Pelle
2013-03-23
Boutique footwear brand Moda in Pelle launches a Spring Summer 2013 line that is bright, bold and beautiful with splashes of fuchsia, orange and coral on both footwear and accessories.
The high-fashion shoe brand expects a very successful season with strong designs and the fact that this is their first SS13 line to launch since implementation of Bronto's Marketing Platform. Utilising the Bronto email marketing platform, Moda in Pelle welcomed new subscribers and improved email click rates.
"Switching our ESP to Bronto has given us the opportunity to advance our ...
Meyer & Depew President Bobby Ring Named Board Chairman of Air Conditioning Contractors of America
2013-03-23
Mr. Ring officially took his position at the annual Chairman's Banquet and will serve a one-year term. The ACCA is the nation's largest association of indoor environmental systems professionals. Mr. Ring is president and CEO of New Jersey-based Meyer & Depew Co.
In making the announcement, Paul T. Stalknecht, President and CEO of ACCA stated, "Bobby Ring now brings his own unique energy and outlook to continue the association down the path that has been set, while adding focus to some areas that are of great interest to him. The members can be confident that ...
LAST 30 PRESS RELEASES:
Making simulations more accurate than ever with deep learning
Better predicting the lifespan of clean energy equipment, towards a more efficient design
Five ways microplastics may harm your brain
Antibody halts triple-negative breast cancer in preclinical models
Planned birth at term reduces pre-eclampsia in those at high risk
Penguins starved to death en masse, study warns, as some populations off South Africa estimated to have fallen 95% in just eight years
New research explains how our brains store and change memories
Space shuttle lessons: Backtracks can create breakthroughs
New study finds cystic fibrosis drug allows patients to safely scale back lung therapies
From field to lab: Rice study reveals how people with vision loss judge approaching vehicles
Study highlights underrecognized link between kidney disease and cognitive decline
Researchers find link between psychosocial stress and early signs of heart inflammation in women
Research spotlight: How long-acting injectable treatment could transform care for postpartum women with HIV
Preempting a flesh-eating fly’s return to California
Software platform helps users find the best hearing protection
Clean hydrogen breakthrough: Chemical lopping technology with Dr. Muhammad Aziz (full webinar)
Understanding emerges: MBL scientists visualize the creation of condensates
Discovery could give investigators a new tool in death investigations
Ultrasonic pest control to protect beehives
PFAS mixture disrupts normal placental development which is important for a healthy pregnancy
How sound moves on Mars
Increasing plant diversity in agricultural grasslands boosts yields, reducing reliance on fertilizer
Scientists uncover a new role for DNA loops in repairing genetic damage
AI chatbots can effectively sway voters – in either direction
Study reveals 'levers' driving the political persuasiveness of AI chatbots
'Tiny' tyrannosaurid, Nanotyrannus lancensis, was a distinctive species, not juvenile T. Rex
Scientists capture first detailed look inside droplet-like structures of compacted DNA
Return of the short (tyrant) king: A new paper by Dinosaur Institute researcher shows Nanotyrannus was not a juvenile T. Rex
New study confirms Nanotyrannus holotype was distinct species from T. rex
Carnegie Science names Michael Blanton 12th Observatories Director
[Press-News.org] Kwik-Fit Financial Services Deploys New Workforce Management System from Sinclair VoicenetNew Workforce Management system will improve workforce planning and scheduling to increase efficiency and enable the delivery of a higher level of service to customers