Monarch Recovery Management, Inc. Chooses CallMiner Speech Analytics to Improve Efficiency and Reduce Risk

Award-winning collections agency ensures continued compliance and reduced regulatory risk with speech analytics.

2013-06-26

WALTHAM, MA, June 26, 2013 (Press-News.org) Monarch Recovery Management, Inc., an industry leading accounts receivable management company, announced today that they have chosen CallMiner (http://callminer.com), the leader in speech analytics, to ensure continued compliance and reduce regulatory risk.

With the help of CallMiner Eureka, Monarch will be able to track every collections call for Mini Miranda language, Right Party Contact language, and FDCPA violations, in addition to highlighting best practices. By monitoring and scoring 100% of phone calls, Monarch can ensure compliance with all regulatory requirements while also improving agent performance and call center operations. By selecting CallMiner's speech analytics solution for collections agencies, Monarch Recovery Management, Inc. continues to deploy cutting edge technologies to lower costs and provide better service while protecting their clients' brand and reputation.

"Compliance is a top priority for Monarch and our clients. The focus of our company is to maintain our perfect compliance record, while improving performance and meeting the escalating regulatory requirements of our industry. We understand the need to make an investment in the best technologies to ensure we deliver the excellent results our clients deserve," said Anthony Mazzacano, Chief Strategy Officer at Monarch Recovery Management, Inc.

"Monarch understands the importance of staying compliant in an increasingly complex regulatory environment," said Terry Leahy, Chief Executive Officer at CallMiner. "Their team also understands the importance of continuous, proactive process improvement. All of us at CallMiner are very excited to work with Monarch."

About Monarch
Monarch's mission is to deliver superior performance in the recovery of diverse asset classes through successful integration of processes, systems, personnel, and practices. For more information, visit http://monarchrm.com/.

About CallMiner
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. CallMiner Eureka automates the overwhelming process of monitoring information from 100% of interactions - calls/audio, chat, email, surveys and social - to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, please contact CallMiner at 781-547-5666.

CallMiner provides leading speech analytics solutions for improving agent performance. CallMiner offers contact analytics software tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.

[Attachments] See images for this press release:

ELSE PRESS RELEASES FROM THIS DATE:

Source Marketing Direct's MD Named 'Entrepreneur of the Month' in Outsourced Sales Industry

2013-06-26

Hector Montalvo was selected for the award for his work at Source Marketing Direct, which under his leadership has seen increased profits month on month since the beginning of 2013. The award was also in recognition of his efforts in mentoring up-and-coming entrepreneurs; since the beginning of the year for the first time entrepreneurs have set up businesses with the help of Hector Montalvo's coaching. "It's a huge honour to have been selected for the award," said Hector Montalvo. "The American Sales Awards will be a fantastic occasion to meet successful ...

LMS Thinking Release 3-Step Guide to Success in International Markets

2013-06-26

Having operated the business through the most recent world recession, it's been a huge achievement for boutique sales and marketing agency LMS Thinking to establish themselves successfully in three of the world's most competitive markets; London, New York and Sydney. In order to assist fellow business owners, LMS Thinking offers this 3 step guide to reaching business success which advises owners on how to build a strategy for growth and success. 1. Develop a clear unique selling point that differentiates the business from competitors 2. Have a strong and diverse management ...

Mahon Enterprises Ltd Believes Indirect Marketing Strategies Lack ROI`

2013-06-26

Managing Director of Mahon Enterprises Ltd Tina Fletcher reports that statistics from the firm's first quarter reveal direct forms of marketing have shown that clients estimate a 34% return on investment. With the average indirect marketing campaign delivering of approximately 1.2% they have observed a boost in demand for their services throughout Ireland which is why more companies are experimenting with direct marketing. Miss Fletcher believes using direct forms of marketing makes it easier to measure results. "With indirect methods such as social media you may ...

Increasing Demand for Online Reputation Management Leads Brandlective Communications Ltd to Outline the Pros and Cons of Combating Slander

2013-06-26

Removing negative reviews from Google search results is almost a daily request received by London based PR company Brandlective Communications Ltd. It's essential to identify which reviews are voiced by customer's opinions, compared to reviews that display areas of online defamation or slander. So how can webmasters tell the difference? Online defamation is the publication of such slanderous statements on any Internet-based media about an individual or business that can be proved to be either false or have a prime intention of damaging their reputation. Of course, Internet ...

URALCHEM Confirmed its Commitment to the UK Market

2013-06-26

URALCHEM has successfully exhibited at its fourth Cereals event in Lincoln, UK. The company's new water soluble products were well received by the participants and visitors of the trade show. Although at the moment the demand for soluble fertilizers in the UK is not particularly large, it is well established, and URALCHEM wants its UK customers to know that it is now supplying these products. Soluble fertilizers are primarily used in greenhouse farming; some interest is also coming from liquid fertilizer producers who want to manufacture speciality and added-value products. ...

Mandatory Training Courses for Doctors, Midwives and Charge Nurses/Sisters Offered in Central London by Global Health Professionals Ltd

2013-06-26

Last month, health minister Dan Poulter announced a series of measures that will aim to improve the training and education of NHS staff. The measures were published in the government's mandate to Health Education England, which has been set up to give a new focus on the importance of training and education and will be accountable to ministers for delivering the objectives set out in the document. GHP Ltd has grown to be one of the UK's foremost providers of healthcare mandatory training and is delighted that the government has finally recognised that in order to look ...

Changes in Guest Expectations Shape Hospitality Industry, Explains Sam Mustafa

2013-06-26

Sam Mustafa, founder of the Charleston Hospitality Group, is a professional who has, for many years, worked to provide guests of hospitality-based companies with a superior experience, whether they are dining, enjoying local nightlife, or utilizing the group's transportation services. As such, Mustafa and his business partners are well aware that their services are shaped by the expectations of their guests--and the ways in which they believe that they can best meet these expectations while providing the high quality experience that every great hospitality organization ...

Richard Zahn Supports New Article Detailing Benefits of Philanthropy For Seniors

2013-06-26

Richard Zahn, who is an active philanthropist residing in Florida, is lending his support to a new article from The Huffington Post which explains the benefits that older Americans receive when they spend time doing volunteer work. The piece notes that it is easy to see how volunteering benefits others, but it should also be noted that doing good work in the community provides benefits for the senior philanthropist too. Older adults stand to benefit greatly from getting involved with community service. For those who have retired and can no longer identify themselves ...

New Trends in Philanthropy Win Comment from Jeff Papows

2013-06-26

Dr. Jeff Papows is known for many things--including his role as CEO with tech giant Lotus, his experience as an author, as well his success in the equestrian world. However, Papows is also active in the world of charity, namely through his board member position with Children's Wish Foundation International. He explains that this charity has made a significant impact on the lives of young patients and their families mainly through donations--a monetary resource that can easily be defined as a part of the growing "quantitative philanthropy" trend. While some may ...

Real-Time Social Media Playing Greater Role in Entertainment, Bottlenose.com Comments on Emerging Practice

2013-06-26

For Bottlenose.com--provider of a real-time, cloud-based social intelligence platform--it is essential for today's entertainment brands to stay on top of social media activity. According to the company, real-time interaction with online users and tracking of emerging trends allow brands to discover topics that are ripe with new ideas that can feed into the marketing and creative process. Beyond this they can also capture the true success of a promotion, event or product. Noting how this ability can impact virtually every industry, Bottlenose points to a recent article ...

LAST 30 PRESS RELEASES:

Boosting the cell’s own cleanup

Movement matters: Light activity led to better survival in diabetes, heart, kidney disease

Method developed to identify best treatment combinations for glioblastoma based on unique cellular targets

Self-guided behavioral app helps children with epilepsy sleep earlier

Higher consumption of food preservatives is associated with an increased risk of type 2 diabetes

NTU Singapore-led team captures first-ever ‘twitch’ of the eye’s night-vision cells as they detect light, paving the way for earlier detection of blindness-causing diseases