Monarch Recovery Management, Inc. Chooses CallMiner Speech Analytics to Improve Efficiency and Reduce Risk

Award-winning collections agency ensures continued compliance and reduced regulatory risk with speech analytics.

2013-06-26

WALTHAM, MA, June 26, 2013 (Press-News.org) Monarch Recovery Management, Inc., an industry leading accounts receivable management company, announced today that they have chosen CallMiner (http://callminer.com), the leader in speech analytics, to ensure continued compliance and reduce regulatory risk.

With the help of CallMiner Eureka, Monarch will be able to track every collections call for Mini Miranda language, Right Party Contact language, and FDCPA violations, in addition to highlighting best practices. By monitoring and scoring 100% of phone calls, Monarch can ensure compliance with all regulatory requirements while also improving agent performance and call center operations. By selecting CallMiner's speech analytics solution for collections agencies, Monarch Recovery Management, Inc. continues to deploy cutting edge technologies to lower costs and provide better service while protecting their clients' brand and reputation.

"Compliance is a top priority for Monarch and our clients. The focus of our company is to maintain our perfect compliance record, while improving performance and meeting the escalating regulatory requirements of our industry. We understand the need to make an investment in the best technologies to ensure we deliver the excellent results our clients deserve," said Anthony Mazzacano, Chief Strategy Officer at Monarch Recovery Management, Inc.

"Monarch understands the importance of staying compliant in an increasingly complex regulatory environment," said Terry Leahy, Chief Executive Officer at CallMiner. "Their team also understands the importance of continuous, proactive process improvement. All of us at CallMiner are very excited to work with Monarch."

About Monarch
Monarch's mission is to deliver superior performance in the recovery of diverse asset classes through successful integration of processes, systems, personnel, and practices. For more information, visit http://monarchrm.com/.

About CallMiner
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. CallMiner Eureka automates the overwhelming process of monitoring information from 100% of interactions - calls/audio, chat, email, surveys and social - to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, please contact CallMiner at 781-547-5666.

CallMiner provides leading speech analytics solutions for improving agent performance. CallMiner offers contact analytics software tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.

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