Artisan Marketplace ArtFire.com Unveils New Customer Support Help Center

TUCSON, AZ, April 09, 2011 (Press-News.org) ArtFire.com has seen dramatic growth in both Artisan sales and new shoppers and sellers in recent months. In an aim to improve business and technical education resources available to online sellers, ArtFire has launched a fully searchable help center. The ArtFire Help Center aims to increase the amount of help available for both buyers and sellers as traffic for ArtFire continues to rise. The new searchable Help Center creates a knowledge base to answer commonly asked questions for ArtFire members and visitors all in one centralized location.

ArtFire offers customization and dozens of tools to help members create a unique, personalized selling space. The Help Center is populated with nearly one hundred help guides published with easy to follow screenshots and step-by-step instructions on everything from how to create a banner for an artisan studio, to how to utilize SEO and social networking to promote an online business. In addition, all of the lessons from ArtFire's recent partnership with Postling.com for their Social Media Boot Camp will be integrated into the Help Center as they are released.

Over time the Help Center will expand and grow with the site to include video help content along with the current written guides, pictures and screen-shots. ArtFire strives to provide multiple outlets for customer support, including Twitter, email, toll free phone support for Pro members as well as staff and peer support in the community forums. "Our number one request from new artists selling online is education and training in areas of ecommerce business," said Tony Ford, COO of ArtFire, "We feel that in order to build a vibrant and successful artisan social commerce structure, we have to play a major role in bringing the latest information and strategies to all online artisan entrepreneurs. The ArtFire Help Center is the core product that will help us to do just that."

ArtFire offers unique selling tools, interactive features, and a culture of community directed development for artisans and small business owners across the globe. ArtFire allows sellers to set up fully customizable studio storefronts to sell their handmade items and helps members promote elsewhere on the web with the Facebook Kiosk, Rapid Cart, and Coupon Code system. Customer support on ArtFire is a multi-tiered effort, with active response to customers on Twitter, via email, phone support for Pro members, peer support in community forums and now an interactive Help Center that organizes all the help information on the site in one place.