Better, Faster, Cheaper, Happier at KPN

OTTAWA, ON, October 05, 2010 (Press-News.org) KPN, the leading telecommunications and ICT service provider in The Netherlands, has partnered with Ivar Jacobson International to deliver a successful new IT measurement framework for KPN's IT division (ITNL). The measurement framework called 'Better, Faster, Cheaper, Happier' has built new practical, easy to understand metrics that are clearly tied to organisational goals and objectives helping ITNL engage with the business.

"Every organisation needs to run successful measurement programmes that show true value and IT results, presented in a way the business can understand," said Ian Spence, CTO of Ivar Jacobson International. "But how many are showing that IT and the business are better, faster, cheaper or that their customers, users and other stakeholders are happier? This is what KPN has been able to achieve with their new framework."

Much of KPN's previous measurement work was fragmented and it didn't communicate very well within ITNL or across the business. People were not motivated enough to use the metrics as they weren't clearly tied to their goals and objectives. This meant that the measures didn't help ITNL to engage with the business.

"The measurement framework we've implemented together with IJI now provides us with better insights into areas that we need to improve on and enables us to track the effect of improvement initiatives on our performance," said Inge Diepenhorst, Manager at KPN's Software Competency Centre. "It's great to see, for example, that since we started on the implementation of the IJI Iterative and Use Case Essentials practices we've made significant progress in our time and budget predictability."

Furthermore, the simple yet intuitive measures weren't intimidating and helped facilitate discussions between KPN's IT teams and key business stakeholders.

"This loop of measuring IT performance, taking the right action to improve the innovation process and tracking the effect allows us to become a learning organisation that will only get better and better!" said Ms. Diepenhorst.

To learn more about KPN and their measurement framework, download the full customer testimonial at www.ivarjacobson.com.

Ivar Jacobson International is a global services company that helps software organizations transform and improve the way in which they develop software solutions as well as guide them in meeting the expectations of the business. www.ivarjacobson.com